Returns & Refunds
We take great pride in our reputation for quality and excellent value. If you’re ever unsatisfied with your Olfaction Experiences purchase, let us know within 30 days of receiving it and we’ll provide a prompt refund or credit.
To start a return, email contact@olfactionexperiences.com with your order number, your name, address, and phone number, and a note on what went wrong. We’ll contact you directly to complete the exchange, return and credit process.
Return shipping: if your order arrived damaged, defective, or wasn’t what you ordered, we’ll cover return shipping or send a replacement at no cost — a photo helps us move quickly. For all other returns, return shipping is the customer’s responsibility.
Gift cards are refundable as long as the full balance is still available.
Right to Refuse Service
We reserve the right to refuse service to anyone for any reason at any time. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
Customer Conduct & Safe Workspace
We are a small team dedicated to mindful service and mutual respect. We maintain a zero-tolerance policy regarding harassment, intimidation, aggression, or abusive language towards our staff. We reserve the right to refuse service, cancel orders, and terminate accounts for any individual who engages in behavior that we, at our sole discretion, determine to be abusive or in violation of this policy.
Errors and Inaccuracies
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall issue a credit to your credit card account in the amount of the charge.